FitLoad Acceptable Use Policy

Effective date: October 28, 2026 · Version 2.0

As part of your use of FitLoad’s Services under FitLoad’s Terms of Service, you agree to follow this Acceptable Use Policy.

If we find content or behavior that violates these policies, we will take appropriate actions including potentially removing the content or taking account-level actions. You can also report content that may violate our policies for us to review.

Platform security and access

We work hard to keep FitLoad safe for everyone. We do not allow unauthorized access or unauthorized use of FitLoad. We also prohibit any harmful or malicious activity against our websites, related mobile applications, and services (referred to collectively as “Services” below).

Unauthorized access or use of information

• Accessing any content on the Services through any technology or means other than those provided or authorized by the Services
• Collecting or harvesting any information relating to an identified or identifiable individual, including account names and information about users of the Services, from the Services
• Distributing or disclosing any part of the Services in any medium, including by any automated or non-automated “scraping”
• Using the Services in a manner for which they are not intended, at our sole discretion, (e.g., employee tracking or automotive mileage reimbursement purposes)
• Executing any form of network monitoring or running a network analyzer or packet sniffer or other technology to intercept, decode, mine, or display any packets used to communicate between the Service's servers or any data not intended for you

Unauthorized use of the Services

• Accessing the Services to monitor its availability, performance, or functionality
• Permitting any third party to access the Services unless approved by FitLoad
• Copying, framing, or mirroring any part of the Services
• Using, copying, modifying, creating a derivative work of, reverse engineering, decompiling or otherwise attempting to extract the source code of the software underlying the Services or any part thereof, unless expressly permitted or required by law, and in any case, without providing prior written notice to FitLoad
• Bypassing the measures we may use to prevent or restrict access to the Services, including features that prevent or restrict use, or copying of any content
• Removing any copyright, trademark, or other proprietary rights notices contained in or on the Services

Harmful or malicious activity

• Attempting to disrupt, degrade, impair or violate the confidentiality, integrity, or availability of the Services or the computers, services, accounts, or networks of any other party including denial of service attacks
• Any activity that typically precedes attempts to breach security such as scanning, probing, or other testing or vulnerability assessment activity, or engaging in or permitting any network or hosting activity that results in a deny list or other blockage of FitLoad internet protocol space

Spam and inauthentic and disruptive behaviors

We do not allow content or behaviors that are inauthentic or cause disruption to FitLoad systems.

• Uploading or connecting activities that do not reflect authentic activities completed by you
• Impersonation of a person, company, or brand
• Using any automated system, including “robots,” “spiders,” “offline readers,” to access the Services in a manner that sends more requests to FitLoad than a human can reasonably produce in the same period of time by using a conventional web browser
• Creating accounts in bulk
• Taking any action that imposes, or may impose, at our sole discretion, an unreasonable or disproportionately large load on our infrastructure
• Evading an enforcement action, for example by creating a new account after being suspended.
• Content that is harmful to or interferes with FitLoad’s or any third party’s networks, equipment, applications, services or websites (e.g., viruses, worms, Trojan horses)

Intellectual property

We expect everyone using FitLoad to abide by all the relevant laws applicable to them. Do not upload content that infringes, dilutes, misappropriates or otherwise violates any intellectual property, including copyrights, patents, trademarks, trade secrets, or other proprietary information—including unauthorized use of domain names.

Illegal content

Additionally, do not upload content that is illegal or promotes illegal activities, including in relation to:

• Sexual exploitation or abuse, including of minors
• Terrorist or radical extremist content
• Export control or sanctions laws
• Violating any privacy, publicity, or other personal rights, including
  • Defamation
  • Doxxing
  • Uploading media that you do not have permission to share
  • Sharing other people’s personal information without their consent

The AI coach

Do not use the AI coach to create content that is illegal, sexual, hateful, harassing or violent, or that promotes suicide, self-harm, eating disorders or dangerous weight loss. Do not use the AI coach for medical diagnosis or to manage a medical condition. Do not attempt to extract its instructions or bypass its safeguards, and do not use the Services, their outputs or the AI coach to build, train or improve another AI model or dataset. Content you send to the AI coach is also subject to the usage policies of our AI provider(s), the third-party AI providers that provide the underlying models.

Data from Connected Services

Do not use the Services to collect data from a Connected Service in a manner that violates that service’s terms, or to bypass its limits.

Reporting content

You can report content or behavior you believe violates the law, this Acceptable Use Policy or any other part of FitLoad’s Terms of Service, including misuse of FitLoad or of data from a Connected Service, by email to support@fitload.ai.

Content review and enforcement

Depending on the nature of the violation, we take a range of actions including, but not limited to, removing content, revoking or limiting access to features, sending a warning, enacting a temporary account suspension, and for more serious offenses, permanently suspending accounts from our services.